Overseas Delivery – How long does it take?

 

overseas freight costsOn average, it takes between 2-5 working days to get a gift delivered overseas from date of dispatch.

Goods are generally dispatched on the same working day if your order is received before 10am; or the next working day if received after 10am.

The actual timeline depends on the destination country; as well as how close the actual delivery address is to a metro area.

Gift delivery can take longer if there’s problems with the address provided; if the destination is not in a metro area of a capital or other major city; or if your gift gets a random check by customs of the country it is entering (about 5% of all parcels).

See the table below for more delivery time details for the county you’re interested in sending to.

HOW LONG IT TAKES TO SEND A GIFT OVERSEAS BY COUNTRY

Country NameDo we deliver there?Average business days to deliver* (Metro areas only - please see note* above for exclusions)RestrictionsCan I send Alcohol?Any other considerations
African nationsNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we do not deliver to any African countries.
AustraliaYes1-14*No restrictionsYesDelivery time depends on proximity to a capital city from our Gold Coast warehouse, and whether you choose Express or Standard delivery
AustriaYes3-4*No alcoholNoMust include local phone number to clear customs.
Austrian customs are extremely strict so higher % get stopped for checks.
BelarusNon/an/aNoIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send gifts to Belarus or any Eastern European Countries.
BelgiumYes3-5*No alcoholNoMust include local phone number to clear customs
BrazilNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send gifts to Brazil.
BulgariaNon/an/aNoIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send gifts to Bulgaria or any Eastern European Countries.
Canada See more hereYes3-5*No alcoholNoMust include local phone number to clear customs
ChileNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send gifts to Chile.
China (People's Republic of China) See more hereNon/aAs of Jan 2019 China has imposed new restrictions which mean we are no longer able to guarantee delivery to China.NoIssues with customs clearance processes prohibit us guaranteeing delivery so we no longer send gifts to China.
CroatiaNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send to Croatia.
CyprusNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send to Cyprus.
Czech RepublicNon/an/aNoIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send gifts to Czech Republic or any Eastern European Countries.
Denmark See more hereYes3-5*No alcoholNoMust include local phone number to clear customs
Eastern European CountriesNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send to Eastern Europe.
England See more hereYes2-4*We can send all items in the store to the UK; however if you are sending alcohol, we are limited to sending 1 x 750mL bottle shipment per addressYesMust include local phone number to clear UK customs
FinlandYes3-5*No alcoholNoMust include local phone number to clear customs
France See more hereNon/an/aNoDue to increased restrictions and customs difficulties we stopped sending to France in 2018
Germany See more hereYes3*No alcoholNoMust include local phone number to clear customs
German customs are very strict so if this gets caught can cause longer delays
Hong KongYes2-4*No alcoholNoMust include local phone number to clear customs
HungaryNon/an/aNoIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send gifts to Hungary or any Eastern European Countries.
IndiaNoN/AN/AN/ANew regulations for customs make it difficult to guarantee consistent clearance of gifts in India so we no longer send there
IndonesiaNon/an/aNoIssues with customs clearance processes updated in early 2018 prohibit us guaranteeing delivery so we no longer send gifts to Indonesia.
Ireland (Northern) See more hereYes3-5*We can send all items in the store to the UK; however if you are sending alcohol we are limited to 1 x 750mL bottle shipment per addressYesMust include local phone number to clear UK customs
Ireland (South)Yes3-5*No alcoholNoMust include local phone number to clear customs
ItalyNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send our gifts to Italy.
Japan See more hereYes2-3*We can send all items in the store to Japan; however if you are sending alcohol, we are limited to sending 1 x 750mL bottle shipment per addressYesMust include local phone number to clear Japanese Customs
MalaysiaNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send to Malaysia.
MexicoNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send to Mexico.
MoldovaNon/an/aNoIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send gifts to Moldova or any Eastern European Countries.
NetherlandsYes3-5*No alcoholNoMust include local phone number to clear customs
New ZealandYes1-3*No alcoholNoMust include local phone number to clear customs
North KoreaNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send our gifts to North Korea.
NorwayYes3-5*No alcoholNoMust include local phone number to clear customs
PeruNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we no longer send gifts to Peru.
PhilippinesYes2-5*No alcoholNoMust include local phone number to clear customs
PolandNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send gifts to Poland.
PolandNon/an/aNoIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send gifts to Poland or any Eastern European Countries.
PortugalNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we no longer send gifts to Portugal.
RomaniaNon/an/aNoIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send gifts to Romania or any Eastern European Countries.
RussiaNon/an/aNoIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send gifts to Russia or any Eastern European Countries.
RussiaNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send gifts to Russia.
Scotland See more hereYes2-4*We can send all items in the store to the UK; however if you are sending alcohol we are limited to 1 x 750mL bottle shipment per addressYesMust include local phone number to clear UK customs
Singapore See more hereYes1-2*No alcoholNoMust include local phone number to clear customs.
South AfricaNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we no longer send to South Africa.
South American nationsNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we don't send our gifts to South American Countries.
South KoreaYes3-5*No alcoholNoMust include local phone number to clear customs
SpainNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we no longer send our gifts to Spain.
SwedenYes3-5*No alcoholNoMust include local phone number to clear customs
SwitzerlandYes3-5*No alcoholNoMust include local phone number to clear customs
TaiwanNon/n/aNoIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send gifts to Taiwan.
ThailandNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send gifts to Thailand.
UK See more hereYes2-4*We can send all items in the store to the UK; however if you are sending alcohol, we are limited to sending 1 x 750mL bottle shipment per addressYesMust include local phone number to clear UK customs
USA See more hereYes2-4*No alcoholNoMust include local phone number to clear customs
VietnamNon/an/an/aIssues with customs only allowing extremely low value items (e.g. $2) easily through customs without additional inspection, delays and high taxes means we no longer send to Vietnam.
Wales See more hereYes2-4*We can send all items in the store to the UK; however if you are sending alcohol, we are limited to sending 1 x 750mL bottle shipment per addressYesMust include local phone number to clear UK customs
Saudi Arabia (Kingdom of)Non/an/an/aWe do not send to Saudi Arabia due to issues we've experienced with customs and high taxes