Overseas Delivery – How long does it take?

 

overseas freight costsOn average, it takes between 2-5 working days to get a gift delivered overseas from date of dispatch.

Goods are generally dispatched on the same working day if your order is received before 10am; or the next working day if received after 10am.

The actual timeline depends on the destination country; as well as how close the actual delivery address is to a metro area.

Gift delivery can take longer if there’s problems with the address provided; if the destination is not in a metro area of a capital or other major city; or if your gift gets a random check by customs of the country it is entering (about 5% of all parcels).

See the table below for more delivery time details for the county you’re interested in sending to.

HOW LONG IT TAKES TO SEND A GIFT OVERSEAS BY COUNTRY

Country NameDo we deliver there?Average business days to deliver* (Metro areas only - please see note* above for exclusions)RestrictionsCan I send Alcohol?Any other considerations
African nationsNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we do not deliver to any African countries.
AustraliaYes1-14*No restrictionsYesDelivery time depends on proximity to a capital city from our Gold Coast warehouse, and whether you choose Express or Standard delivery
AustriaYes3-4*No alcoholNoMust include local phone number to clear customs.
Austrian customs are extremely strict so higher % get stopped for checks.
BelarusNon/an/aNoIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send gifts to Belarus or any Eastern European Countries.
BelgiumYes3-5*No alcoholNoMust include local phone number to clear customs
BrazilNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send gifts to Brazil.
BulgariaNon/an/aNoIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send gifts to Bulgaria or any Eastern European Countries.
Canada See more hereYes3-5*No alcoholNoMust include local phone number to clear customs
ChileNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send gifts to Chile.
China (People's Republic of China) See more hereYes3-4 *No alcohol
Please note we do not send to Taiwan (ROC)
NoMust include local phone number to clear customs
CroatiaNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send to Croatia.
CyprusNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send to Cyprus.
Czech RepublicNon/an/aNoIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send gifts to Czech Republic or any Eastern European Countries.
Denmark See more hereYes3-5*No alcoholNoMust include local phone number to clear customs
Eastern European CountriesNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send to Eastern Europe.
England See more hereYes2-4*We can send all items in the store to the UK; however if you are sending alcohol, we are limited to sending 1 x 750mL bottle shipment per addressYesMust include local phone number to clear UK customs
FinlandYes3-5*No alcoholNoMust include local phone number to clear customs
France See more hereNon/an/aNoDue to increased restrictions and customs difficulties we stopped sending to France in 2018
Germany See more hereYes3*No alcoholNoMust include local phone number to clear customs
German customs are very strict so if this gets caught can cause longer delays
Hong KongYes2-4*No alcoholNoMust include local phone number to clear customs
HungaryNon/an/aNoIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send gifts to Hungary or any Eastern European Countries.
IndiaNoN/AN/AN/ANew regulations for customs make it difficult to guarantee consistent clearance of gifts in India so we no longer send there
IndonesiaNon/an/aNoIssues with customs clearance processes updated in early 2018 prohibit us guaranteeing delivery so we no longer send gifts to Indonesia.
Ireland (Northern) See more hereYes3-5*We can send all items in the store to the UK; however if you are sending alcohol we are limited to 1 x 750mL bottle shipment per addressYesMust include local phone number to clear UK customs
Ireland (South)Yes3-5*No alcoholNoMust include local phone number to clear customs
ItalyNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send our gifts to Italy.
Japan See more hereYes2-3*We can send all items in the store to Japan; however if you are sending alcohol, we are limited to sending 1 x 750mL bottle shipment per addressYesMust include local phone number to clear Japanese Customs
MalaysiaNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send to Malaysia.
MexicoNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send to Mexico.
MoldovaNon/an/aNoIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send gifts to Moldova or any Eastern European Countries.
NetherlandsYes3-5*No alcoholNoMust include local phone number to clear customs
New ZealandYes1-3*No alcoholNoMust include local phone number to clear customs
North KoreaNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send our gifts to North Korea.
NorwayYes3-5*No alcoholNoMust include local phone number to clear customs
PeruNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we no longer send gifts to Peru.
PhilippinesYes2-5*No alcoholNoMust include local phone number to clear customs
PolandNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send gifts to Poland.
PolandNon/an/aNoIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send gifts to Poland or any Eastern European Countries.
PortugalNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we no longer send gifts to Portugal.
RomaniaNon/an/aNoIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send gifts to Romania or any Eastern European Countries.
RussiaNon/an/aNoIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send gifts to Russia or any Eastern European Countries.
RussiaNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send gifts to Russia.
Scotland See more hereYes2-4*We can send all items in the store to the UK; however if you are sending alcohol we are limited to 1 x 750mL bottle shipment per addressYesMust include local phone number to clear UK customs
Singapore See more hereYes1-2*No alcoholNoMust include local phone number to clear customs.
South AfricaNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we no longer send to South Africa.
South American nationsNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we don't send our gifts to South American Countries.
South KoreaYes3-5*No alcoholNoMust include local phone number to clear customs
SpainNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we no longer send our gifts to Spain.
SwedenYes3-5*No alcoholNoMust include local phone number to clear customs
SwitzerlandYes3-5*No alcoholNoMust include local phone number to clear customs
TaiwanNon/n/aNoIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send gifts to Taiwan.
ThailandNon/an/an/aIssues with customs clearance processes prohibit us guaranteeing delivery so we do not send gifts to Thailand.
UK See more hereYes2-4*We can send all items in the store to the UK; however if you are sending alcohol, we are limited to sending 1 x 750mL bottle shipment per addressYesMust include local phone number to clear UK customs
USA See more hereYes2-4*No alcoholNoMust include local phone number to clear customs
VietnamYes2-4*No alcoholNoMust include local phone number to clear customs
Wales See more hereYes2-4*We can send all items in the store to the UK; however if you are sending alcohol, we are limited to sending 1 x 750mL bottle shipment per addressYesMust include local phone number to clear UK customs