DELIVERY POLICY

We deliver gifts within Australia and specialise in International delivery of Australian made gifts and gift baskets.

Please see below for specific policies relating to Australian and International deliveries.

Christmas Delivery Deadline – order before 12th December (International Deliveries) or 15th December (Australian Deliveries) 

AUSTRALIAN DELIVERY

  • Free Australian gift delivery Australian box featuring native flora and faunaFREE standard delivery to any Australian Address for orders over $100

  • Flat rate standard delivery fee of $9.95 for orders to any Australian address under $100

  • We send tracking details for all orders

  • Standard delivery timescales for addresses in the Australia Post network are estimated to be from 1-2 working days (metro areas of Brisbane and Sydney); to 5 working days (Rural areas in WA); if you order before 10am AEST.

  • Our warehouse is on the Gold Coast, Australia, so generally if you live in Brisbane or Sydney, it is next day delivery (if ordered before 10am AEST although with the  option this is not guaranteed);  Melbourne the standard delivery is approximately 3 days; and South Australia / WA / NT / Regional & Rural areas longer.

  • If you live in an Australian metro area and want guaranteed next day delivery, you will need to choose the ‘Express Delivery’ option and order before 10am AEST. (See below).

  • We use the delivery network that best suits your destination, for example DHL, Fastway, and Australia Post.

  • In some circumstances beyond our control, delivery may be delayed. We cannot be held responsible for these instances but will endeavour to do all we can to investigate any issues on your behalf.

EXPRESS DELIVERY TO ANY AUSTRALIAN ADDRESS

We use DHL Express for express delivery at a flat rate of $20 for any parcel, anywhere in Australia

  • If ordering before 10am we will dispatch express deliveries on the same day from our Gold Coast headquarters

  • Delivery timing for express is ‘next day’ if ordered before 10am for metro areas across Australia and outside Tasmania.

  • Regional, Rural and Tasmanian addresses will take 1-2 days longer than standard express.

  • In some circumstances beyond our control, delivery may be delayed. We cannot be held responsible for these instances, for example in extreme weather events.  We will, however, do all we can to investigate and resolve this on your behalf.

INTERNATIONAL DELIVERY

FREIGHT RATES BASED ON WEIGHT AND DIMENSIONS

We ship internationally and our system will calculate the freight rate based on the weight and dimensions of your gift hamper or other items you’ve chosen in your basket.

This cost covers:

  • International Express freight with DHL Express (average delivery 2-5 days depending on destination. May be longer for delivery to areas outside major cities and towns)

  • Any duties / taxes payable in the country you are sending to

  • Estimated date of arrival and tracking and tracing of your gift in real time

  • Confirmation from us when your item has been delivered

  • Assistance with customs clearance if your item is stopped in customs

    • Approximately 5% of packages globally get stopped in customs for full and thorough inspections.

    • Different countries have different requirements and sometimes when this 5% of parcels are stopped, more information is required from either us (the shipper) or the person you are sending the gift to (the receiver).

    • When this happens, we will help communicate further information required, and keep you in the loop with the latest updates.

OTHER RESTRICTIONS

We do not deliver packages with alcohol in them anywhere in ASIA, USA or CANADA due to either excessive duties payable on arrival, or prohibitive laws preventing their import (yes, even in gift packs). If you are sending to these destinations, please select a pack without alcohol in it.

Please note we cannot be held responsible or liable for any delayed delivery or delivery issues due to circumstances beyond our control such as Customs, incorrect delivery address given, or any other unforeseen circumstances.

As a general rule, 5% of packages globally are stopped in customs for further inspection which delays the delivery process and is beyond our control.

 

CHRISTMAS 2017

Christmas DeliveryCHRISTMAS DELIVERY – AUSTRALIA

Christmas is a busy time of year for all parcel companies.  We recommend you place Christmas orders for delivery within Australia before the 15th December 2017.

CHRISTMAS DELIVERY – INTERNATIONAL

Christmas is a busy time of year for all parcel companies globally.  As a guide, we highly recommend you place any Christmas orders for delivery internationally prior to the 8th December 2017.

Please ensure your delivery details entered in the check-out process are accurate, and let us know in the space provided in the checkout process if there are any special requirements we need to be aware of, for example if you are happy for the parcel to be left unattended without signature (at your own risk).

You can always use the 24-7 chat option in the bottom right hand side of your screen to ask us questions at any time.

YOUR DELIVERY DETAILS

Please ensure your delivery details entered in the check-out process are accurate, and contact us at hello@istillcallaustraliahome.com if there’s any required changes.

Alternative use the 24-7 live chat in the bottom right hand side of your screen to immediately talk to one of our online Customer Service assistants who are available 24-7 for you.