DELIVERY POLICY

We deliver gifts within Australia and specialise in International delivery of Australian made gifts and gift baskets.

Please see below for specific policies relating to Australian and International deliveries.

AUSTRALIAN DELIVERY

  • Free Australian gift delivery Australian box featuring native flora and faunaFREE standard delivery to any Australian Address for orders over $100

  • Flat rate standard delivery fee of $9.95 for orders to any Australian address under $100

  • We send tracking details for all orders

  • Standard delivery timescales for addresses in the Australia Post network are estimated to be from 2 working days from date of dispatch (metro areas of Brisbane and Sydney); to 5-10 working days (Rural areas in WA); if you order before 10am AEST.

  • Our warehouse is on the Gold Coast, Australia, so generally if you live in Brisbane or Sydney, it is 1-2 days delivery (if ordered before 10am AEST although with the  option this is not guaranteed);  Melbourne the standard delivery is approximately 3-4 days; and South Australia / WA / NT / Regional & Rural areas longer.

  • In some circumstances beyond our control, delivery may be delayed. We cannot be held responsible for these instances but will endeavour to do all we can to investigate any issues on your behalf.

EXPRESS DELIVERY TO ANY AUSTRALIAN ADDRESS

If you live in a metro area and want next-day delivery, order before 10AM AEST and choose express delivery. We use DHL Express or Australia Post Express for express delivery at a flat rate of $20 for any parcel, anywhere in Australia

  • If ordering before 10am we will dispatch express deliveries on the same day from our Gold Coast headquarters

  • Delivery timing for express is ‘next day’ if ordered before 10am for metro areas (i.e. ares in main metro area of Sydney, Melbourne, Brisbane, Adelaide, Darwin and Perth)  and outside Tasmania.

  • Regional, Rural and Tasmanian addresses will take 1-3 days longer than standard express.

  • In some circumstances beyond our control, delivery may be delayed. We cannot be held responsible for these instances, for example in extreme weather events.  We will, however, do all we can to investigate and resolve this on your behalf.

INTERNATIONAL DELIVERY

FLAT RATE

We ship internationally with express as standard. We do this for a flat rate based on the weight of your gift.

Flat Rate 1: $34.95

For gifts under 400g in weight

Flat Rate 2: $66.95

For gifts 401g – 1kg in weight

Flat Rate 3: $80.00

For gifts 1kg – 6kg in weight

Flat Rate 4: $119.95

For gifts over 6kg in weight

See here for countries we send to.

This cost covers:

  • International Express freight with DHL Express

  • Any duties / taxes payable in the country you are sending to

  • Estimated date of arrival and tracking and tracing of your gift in real time

  • Confirmation from us when your item has been delivered

  • Assistance with customs clearance if your item is stopped in customs

    • Approximately 5% of packages globally get stopped in customs for full and thorough inspections.

    • Different countries have different requirements and sometimes when this 5% of parcels are stopped, more information is required from either us (the shipper) or the person you are sending the gift to (the receiver).

    • When this happens, we will help communicate further information required, and keep you in the loop with the latest updates.

OTHER RESTRICTIONS

We do not deliver packages with alcohol in them to any country outside the UK, Japan, or Australia due to either excessive duties payable on arrival, or prohibitive laws preventing their import (yes, even in gift packs). If you are sending outside UK, Japan or Australia, please take alcohol out of your hamper (this is an option for all hampers).

Please note we cannot be held responsible or liable for any delayed delivery or delivery issues due to circumstances beyond our control such as Customs delays, incorrect delivery address given, local transport issues due to major events like parades, the Commonwealth or Olympic Games; extreme weather events; or any other unforeseen circumstances.

As a general rule, 5% of packages globally are stopped in customs for further inspection which delays the delivery process and is beyond our control.

 

 

YOUR DELIVERY DETAILS

Please ensure your delivery details entered in the check-out process are accurate, and contact us at hello@istillcallaustraliahome.com if there’s any required changes.  We cannot be held responsible for failed delivery due to incorrect address details given.

Alternativey use our 24-7 live chat in the bottom right hand side of your screen to immediately talk to one of our online Customer Service assistants who are available 24-7 for you.