Delivery Policy

After ordering online, you will receive an email confirmation containing your order details (please make sure you provide your up-to-date email address). We will confirm receipt of your order via email. We will dispatch your goods from our Gold Coast headquarters within 1 working day of receiving your order, however if goods are unavailable delivery will take a little longer. We will always let you know if this is the case. 

FREE DELIVERY - AUSTRALIA

Standard Australian delivery is free for all packages and hampers.  All parcels will be tracked and shipped from our headquarters on the Gold Coast, Australia.  We use DHL Express or Australia Post for domestic deliveries.

You will receive an email with tracking details of your shipment and we will require signature on delivery of your parcel.

Standard delivery timescales are estimated to be between 1-10 working days for addresses within the Australia Post network, and will depend on the location your gift is going to, as well as the time of year. Christmas is generally a busy time of year for Australia Post and all parcel companies and therefore we highly recommend you place any Christmas orders before the 12th December.

In some circumstances beyond our control, delivery may be delayed. We cannot be held responsible for these instances.

EXPRESS DELIVERY - AUSTRALIA

Express delivery within Australia can be arranged for a flat rate of $20 (select at Check-out).

If you order before 10am, your gift will arrive the next day for Australian metro areas, and next 2 days for rural or regional areas.

If you need your gift hamper faster, we can arrange a courier. Please contact info@istillcallaustraliahome.com for rates and timescales to your specific address.

INTERNATIONAL DELIVERY - FLAT RATE $80

We ship internationally with a flat rate of $80 per hamper. This covers any duties / taxes payable, as well as full monitoring and updates until your gift has been delivered and signed for.  Because each country has different customs, duty and excise rules, we will also call you if there's any problem shipping your chosen package to your chosen destination and offer a replacement of goods.

We do not deliver packages with alcohol in them to anywhere in ASIA, USA or CANADA due to either excessive duties payable on arrival, or prohibitive laws preventing their import (yes, even in gift packs). If you are sending to these destinations, please select a pack without alcohol in it.

We use DHL Express, and your gift will usually arrive between 3-10 working days after dispatch depending on the destination. We track all deliveries and require signature on delivery. 

Please note we cannot be held responsible or liable for any delayed delivery or delivery issues due to circumstances beyond our control such as Customs, incorrect delivery address given, or any other unforseen reason.

Click here for more information on gift hampers to England

PREFERRED DELIVERY DATE

We have put in a field at check-out for you to enter your preferred date of delivery.  Ideally we plan our delivery to match this date as close as possible. However, we cannot guarantee we can hit this date, especially if it is not within the standard delivery timescales. Please contact us on 1300 542 716 if you have any concerns or specific needs.

YOUR DELIVERY DETAILS

Please ensure your delivery details entered in the check-out process are accurate, and call us on 1300 542 716 as soon as possible if there are any special requirements we need to be aware of. If you are not contacting during business hours (Mon-Fri 9am - 5:30pm), please alternatively email us at info@istillcallaustraliahome.com with the specific requirements.

CHRISTMAS DELIVERY - AUSTRALIA

Christmas is generally a busy time of year for Australia Post and all parcel companies and therefore we highly recommend you place any Christmas orders for delivery within Australia before the 12th December.

The exception to this is for hampers to be delivered to the Gold Coast or Brisbane. We will accept orders and guarantee delivery in time for Christmas up to the 22nd of December, 2pm.  

CHRISTMAS DELIVERY - INTERNATIONAL

Christmas is generally a busy time of year for all parcel companies globally.  As a guide, we highly recommend you place any Christmas orders for delivery internationally prior to the 12th December.

 

OUR DELIVERY LOCATIONS

FROM NOTTING HILL TO CHAPEL HILL, WHISTLER TO BOMBAY,

WE'VE DELIVERED AROUND THE WORLD TO BRING JOY TO SOMEONE'S DAY!

 

Check out the locations we've delivered to on our interactive map!

 

 

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