Refund & Returns Policy

We quality check all the products we sell, and want to provide you with a high standard of service. If for any reason you are not completely satisfied with your purchase, please let us know at info@istillcallaustraliahome.com following the guidelines below.

Damaged Goods

For items received damaged, please take a photo of the item within 24 hours of receipt, and send to info@istillcallaustraliahome.com. We will either refund the damaged item or send a replacement item at no extra charge.

Handmade items

Some of our stock, such as our ceramic products, are individually hand-made, one-off designs.  All our stock is quality checked and we do not make refunds based on the unique nature of our hand-made items; nor do we make refunds based on slight colour variations from our website.

Sale items

Sale items are non-refundable

Returns outside sale and damaged items

Please contact us if you are not happy wtih your order on +61417407282 or email info@istillcallaustraliahome.com detailing your issue.  Please do not return an item until you have received an agreement in writing from us.  If there has been an error or quality issue on our end, we apologise and will send a replacement at our expense.

Outside these circumstances, and unless agreed otherwise in writing from us, our policy is that return shipping costs are your responsibility.  Original shipping costs will not b e refunded. Goods must be returned in unused condition in their original packaging within 7 days of receipt. Once we receive the item/s, a refund will be credited back to you excluding delivery charges.  We recommend returning the goods via a traceable method to ensure safe delivery.