FREQUENTLY ASKED QUESTIONS
Which countries do you send Australian gifts and gift hampers to?
For more information – see the table on the page Overseas Delivery Destinations – ‘Where we send to’, and type your country in the ‘Search’ bar at the top of the table that appears on this page.
GIFT HAMPER CONTENTS
CAN I CUSTOMISE MY Australian gift?
If you would like us to send your gift as a hamper, please also select a beautiful keepsake box for it to be put in here. If you do not select a box, your gift will be wrapped in normal gift wrap as opposed to coming as our signature keepsake hamper boxes.
Can I send Alcohol?
We DO send hampers with alcohol in them to Australia, UK and Japan only.
We DO NOT send alcohol to any other countries due to customs regulations and prohibitively high taxes and duties charged in other countries.
If you wish to send a hamper without alcohol, please select the ‘no alcohol’ option and the price of the hamper will adjust online accordingly.
How much does it cost to send my gift?
Delivery anywhere within Australia is free for orders over $100, and $9.95 for standard shipping for orders under $100.
For International Delivery, due to high volumes, we have negotiated the best DHL International Express rates in Australia and you pay depending on weight, so your gift will get sent first class without the first class price tag.
For lightweight gifts under 400g, it’s $34.95
For gifts 401g – 1kg, it’s $66.95
For anything over 1kg it’s $80.00
Included in our Freight:
Customs form completion – this is mandatory for all parcels going internationally. We are experienced at correctly completing customs forms to ensure your parcel gets through as smoothly as possible
Door-to-door tracking of your gift – We work with DHL express who provide you with regular updates of where your gift is in the world. There is up to 22 scans of your gift between Australia and Canada and we share the link to this information with you
Assistance clearing customs – On average, 5% of all parcels get checked by Customs and take longer to be delivered. We cannot be held responsible for this. When this happens, we work with customs via DHL Express to ensure local govt officials have the information required to clear your gift as swiftly as possible
Taxes and duties payable in your destination country – When you send food and gifts overseas by courier, there is always an administration charge and usually taxes and duties are payable. We cover these charges as part of our freight cost so you never have to worry about the person you are sending the gift to being stung with additional costs
Confirmation of delivery
What happens if my gift gets stuck in customs?
Approximately 5% of gifts sent receive a random fuller check by customs in the country they are being sent to.
This is a completely normal process.
When this happens, customs may request more information on the shipment contents; and/or contact the person receiving the gift to ensure it’s going to a legitimate person and address; and/or hold the item for a standard period (usually approx. 5-7 working days).
When this happens, we open a case with DHL Express to ensure we receive regular updates on progress which we share with you.
Can you do a bespoke hamper especially for me?
If you are placing a order over $1,000 for 1 hamper type to multiple VIPs, please contact us at hello@istillcallaustraliahome and we’d be delighted to help you with gifts for your special occasion.
For orders under that, unfortunately we are primarily a online-only store; and not staffed up to manage bespoke individual orders. In this case, we invite you to make your own hamper online by choosing your hamper box and adding anything available on the site. We’ll then pull together your special bespoke choices in the 1 hamper box and send for you as instructed.